![]() ![]() ![]() Assist end users by directing them to available supporting material or information to improve their experience and ability to self serve Respond to client and colleague requests for assistance, guiding them with process, experience and system queries The main duties and responsibilities of the role include You will need to have strong communication skills, be able to think quickly and understand how to resolve issues first time or know where to escalate for a timely resolution. The salary is £26,000, full time with the requirement to work one in four Saturday mornings 8am - 1pm (working from home with the hours claimed back in lieu).Īs the support desk representative, you'll be passionate about people and have a natural flair for guiding customers towards solutions. The role is a supportive role offering assistance to colleagues and customers who may have queries around the online functions. My Liverpool based client is looking to recruit an Online Support Desk Operative on a permanent contract to work out of their Liverpool City Centre head office.
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